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Effective Date: 19th February 2026
Location: Jaipur, Rajasthan, India

1. Introduction

Welcome to Askdoctor, operated by SK KUMAR ENTERPRISES ("Company," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, address, date of birth, and medical history (if provided).
  • Health Information: Information related to your medical consultations.
  • Technical Data: IP address, browser type, device details, and usage patterns.
  • Payment Information: If applicable, billing details for paid consultations.

3. How We Use Your Information

We use your information to:

  • Provide and improve our healthcare consultation services.
  • Schedule and manage appointments with healthcare professionals.
  • Process transactions and send confirmations.
  • Respond to queries and customer support requests.
  • Improve security and prevent fraud.

4. Data Sharing & Disclosure

We do not sell or rent your personal information. However, we may share your data with:

  • Healthcare professionals for consultation purposes.
  • Third-party service providers who assist in delivering our services (e.g., payment gateways, IT support).
  • Legal authorities, if required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for data processing.
  • Request a copy of the information we store about you.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

9. Updates to this Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and continued use of our services implies acceptance.

10. Refund Policy

10.1 Eligibility for Refund

Refunds are applicable in the following cases:

  • Payment was deducted, but the appointment was not scheduled.
  • The doctor cancels the appointment, and the user chooses not to reschedule.
  • Technical errors prevented the consultation from taking place.

10.2 Non-Refundable Cases

  • Consultation has been successfully completed.
  • The user is dissatisfied with the consultation (However, concerns can be raised, and we will review them on a case-by-case basis).
  • The user provides incorrect details or fails to attend the appointment.

10.3 Refund Process

  • Once approved, refunds are processed within 3 - 7 business days and will be credited to the original payment method within 7–10 business days.
  • Users can contact customer support for refund-related inquiries.

11. Shipping Policy

11.1 Applicability

This policy applies only if physical products (e.g., health-related items, prescriptions, or reports) are shipped through our platform.

11.2 Shipping Time

  • Orders are processed within 1–3 business days.
  • Delivery times vary depending on the user's location, typically between 3–10 business days within India.

11.3 Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.
  • Free shipping may be available for specific products or order values, as indicated on the product page.

11.4 Order Tracking

  • Once dispatched, users will receive a tracking number via email/SMS.
  • We are not liable for delays caused by courier companies or unforeseen circumstances.

12. Return Policy

12.1 Eligibility for Returns

Returns are only accepted under the following conditions:

  • The product received is defective or damaged.
  • The wrong product was delivered.
  • The product is expired or not as described.

12.2 Return Conditions

  • Items must be unused, in their original packaging, and reported within 3 days of delivery.
  • Products like prescriptions, health supplements, or medicines are non-returnable unless damaged or incorrect.

12.3 Return Process

  • To initiate a return, contact our customer support with order details and supporting images (if applicable).
  • After approval, a pickup will be arranged or return instructions will be shared.
  • Refunds for returns will be initiated once the item is received and inspected.

13. Contact Us

For any questions regarding this Privacy Policy, Shipping, Returns, or Refunds, contact us at:

For any queries regarding these Terms & Conditions, contact us at: SK KUMAR ENTERPRISES,
566, ashokpura, sodala, Jaipur, Rajasthan, India.

Email: contact@askdoctors.co.in

Phone: +91 970824 44800

Note: This platform serves as a marketplace featuring a curated listing of doctors.