Effective Date: 19th February 2025
Location: Jaipur, Rajasthan, India
Welcome to Askdoctor, operated by IMUZUZU PRIVATE LIMITED ("Company," "we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
We may collect the following types of information:
Personal Information: Name, email, phone number, address, date of birth, and medical history (if provided).
Health Information: Information related to your medical consultations.
Technical Data: IP address, browser type, device details, and usage patterns.
Payment Information: If applicable, billing details for paid consultations.
We use your information to:
Provide and improve our healthcare consultation services.
Schedule and manage appointments with healthcare professionals.
Process transactions and send confirmations.
Respond to queries and customer support requests.
Improve security and prevent fraud.
We do not sell or rent your personal information. However, we may share your data with:
Healthcare professionals for consultation purposes.
Third-party service providers who assist in delivering our services (e.g., payment gateways, IT support).
Legal authorities, if required by law or to protect our rights.
We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
You have the right to:
Access, update, or delete your personal information.
Withdraw consent for data processing.
Request a copy of the information we store about you.
We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this policy from time to time. Any changes will be posted on this page, and continued use of our services implies acceptance.
Refunds are applicable in the following cases:
Payment was deducted, but the appointment was not scheduled.
The doctor cancels the appointment, and the user chooses not to reschedule.
Technical errors prevented the consultation from taking place.
Consultation has been successfully completed.
The user is dissatisfied with the consultation (However, concerns can be raised, and we will review them on a case-by-case basis).
The user provides incorrect details or fails to attend the appointment.
Once approved, refunds are processed within 3 - 7 business days and will be credited to the original payment method within 7–10 business days.
Users can contact customer support for refund-related inquiries.
This policy applies only if physical products (e.g., health-related items, prescriptions, or reports) are shipped through our platform.
Orders are processed within 1–3 business days.
Delivery times vary depending on the user's location, typically between 3–10 business days within India.
Shipping charges, if applicable, will be displayed at checkout.
Free shipping may be available for specific products or order values, as indicated on the product page.
Once dispatched, users will receive a tracking number via email/SMS.
We are not liable for delays caused by courier companies or unforeseen circumstances.
Returns are only accepted under the following conditions:
The product received is defective or damaged.
The wrong product was delivered.
The product is expired or not as described.
Items must be unused, in their original packaging, and reported within 3 days of delivery.
Products like prescriptions, health supplements, or medicines are non-returnable unless damaged or incorrect.
To initiate a return, contact our customer support with order details and supporting images (if applicable).
After approval, a pickup will be arranged or return instructions will be shared.
Refunds for returns will be initiated once the item is received and inspected.
For any questions regarding this Privacy Policy, Shipping, Returns, or Refunds, contact us at:
IMUZUZU PRIVATE LIMITED
17. Sunde Vibhar Aki Chauki, Rawan Gate, Kalwar Road, Jhotwara, Jaipur, Rajasthan, India
Email: askdoctors9782@gmail.com
Phone: +91 97824 44844
Note: This platform serves as a marketplace featuring a curated listing of doctors.