Effective Date: February 19, 2025
Location: Jaipur, Rajasthan, India

Welcome to Askdoctor, a consulting platform operated by IMUZUZU PRIVATE LIMITED. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

• "Platform" refers to Askdoctor, including its website and mobile application.

• "User" refers to any individual who accesses or uses Askdoctor’s services.

• "Service Providers" refer to medical professionals or consultants providing services via Askdoctor.

2. Services

• Askdoctor provides an online platform for medical consultations and health-related advice.

• The platform does not replace emergency medical services or in-person medical consultations.

• Information provided on the platform is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

3. User Obligations

• Users must provide accurate and complete information when using Askdoctor.

• Users must not misuse or misrepresent their identity or purpose while using the platform.

• Users agree to use the platform for lawful purposes only.

4. Medical Disclaimer

• The services provided by Askdoctor are for guidance and consultation purposes only.

• Askdoctor and its service providers do not guarantee the accuracy or effectiveness of any recommendations.

• Users should consult with a qualified healthcare professional before making any medical decisions.

5. Payment & Refund Policy

• 5.1 Eligibility for Refund

  Refunds are applicable in the following cases:

  • Payment was deducted, but the appointment was not scheduled.
  • The doctor cancels the appointment, and the user chooses not to reschedule.
  • Technical errors prevented the consultation from taking place.

  5.2 Non-Refundable Cases

  • Consultation has been successfully completed.
  • The user is dissatisfied with the consultation (However, concerns can be raised, and we will review them on a case-by-case basis).
  • The user provides incorrect details or fails to attend the appointment.

  5.3 Refund Process

  • Refunds will be processed within 7-10 business days after approval.
  • The refund amount will be credited back to the original payment method.
  • Users can contact customer support for refund-related inquiries.

6. Limitation of Liability

• Askdoctor is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of the platform.

• The platform does not guarantee uninterrupted access to services.

7. Privacy Policy

• Askdoctor respects user privacy and complies with applicable data protection laws.

• Users’ personal and medical information will be handled as per our Privacy Policy.

8. Modifications to Terms

• Askdoctor reserves the right to update or modify these terms at any time.

• Continued use of the platform after modifications constitutes acceptance of the revised terms.

9. Governing Law & Jurisdiction

• These terms shall be governed by the laws of India.

• Any disputes arising out of these terms shall be subject to the jurisdiction of courts in Jaipur, Rajasthan.

10. Contact Information

For any queries regarding these Terms & Conditions, contact us at: IMUZUZU PRIVATE LIMITED,
17. Sunde Vibhar Aki Chauki, Rawan Gate, Kalwar Road, Jhotwara, Jaipur, Rajasthan, India.

Email: askdoctors9782@gmail.com

Phone: +91 97824 44844