Effective Date: 19th February 2025
Location: Jaipur, Rajasthan, India
1. Cancellation Policy
1.1 Cancellation by Users (Patients/Customers)
- Users can cancel a booked consultation up to 24 hours before the scheduled appointment to receive a full refund.
- Cancellations made less than 24 hours before the appointment may not be eligible for a refund.
- If a consultation is missed (no-show), it will be considered as completed, and no refund will be provided.
1.2 Cancellation by Askdoctor (IMUZUZU PRIVATE LIMITED) or Healthcare Professionals
- If a consultation is canceled by the doctor or Askdoctor due to unforeseen circumstances, the user will receive a full refund or an option to reschedule at no extra cost.
2. Refund Policy
2.1 Eligibility for Refund
Refunds are applicable in the following cases:
- Payment was deducted, but the appointment was not scheduled.
- The doctor cancels the appointment, and the user chooses not to reschedule.
- Technical errors prevented the consultation from taking place.
2.2 Non-Refundable Cases
- Consultation has been successfully completed.
- The user is dissatisfied with the consultation (However, concerns can be raised, and we will review them on a case-by-case basis).
- The user provides incorrect details or fails to attend the appointment.
3. Refund Process
- Refunds will be processed within 7-10 business days after approval.
- The refund amount will be credited back to the original payment method.
- Users can contact customer support for refund-related inquiries.
4. Contact for Cancellation & Refunds
For any issues regarding cancellations or refunds, contact us at:
? IMUZUZU PRIVATE LIMITED
17. Sunde Vibhar Aki Chauki, Rawan Gate, Kalwar Road, Jhotwara, Jaipur, Rajasthan, India
? Email: askdoctors9782@gmail.com
? Phone: +91 97824 44844