Effective Date: 19th February 2026

Location: Jaipur, Rajasthan, India

1. Cancellation Policy

1.1 Cancellation by Users (Patients/Customers)

 Users can cancel a booked consultation up to 24 hours before the scheduled appointment to receive a full refund.

 Cancellations made less than 24 hours before the appointment may not be eligible for a refund.

 If a consultation is missed (no-show), it will be considered as completed, and no refund will be provided.

1.2 Cancellation by Askdoctor (SK KUMAR ENTERPRISES) or Healthcare Professionals

 If a consultation is canceled by the doctor or Askdoctor due to unforeseen circumstances, the user will receive a full refund or an option to reschedule at no extra cost.

2. Refund Policy

2.1 Eligibility for Refund

Refunds are applicable in the following cases:

 Payment was deducted, but the appointment was not scheduled.

 The doctor cancels the appointment, and the user chooses not to reschedule.

 Technical errors prevented the consultation from taking place.

2.2 Non-Refundable Cases

 Consultation has been successfully completed.

 The user is dissatisfied with the consultation (However, concerns can be raised, and we will review them on a case-by-case basis).

 The user provides incorrect details or fails to attend the appointment.

3. Refund Process

 Refunds will be processed within 7-10 business days after approval.

 The refund amount will be credited back to the original payment method.

 Users can contact customer support for refund-related inquiries.

4. Contact for Cancellation & Refunds

For any issues regarding cancellations or refunds, contact us at:

SK KUMAR ENTERPRISES

566, Ashokpura, Sodala, Jaipur, Rajasthan, India.

Email: contact@askdoctors.co.in

Phone: +91 970824 44800

```